Cindy vs ServiceTitan
Lead follow-up without a field-service rollout

ServiceTitan is a deep field-service suite for larger trade shops; Cindy focuses on turning calls, texts and DMs into qualified, booked jobs.

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At a glance

AI voice receptionistYesAdd-on

AI replies to texts, DMs and commentsYesAdd-on

Lead qualifyingYesNo

Lead routingYesAdd-on

Online booking and team calendarsYesYes

Ad and lead-source attributionYesAdd-on

ServiceTitan suits established HVAC, plumbing and electrical companies that need dispatch, pricebooks, payroll and memberships at scale. Cindy suits owners who want AI lead response, qualifying, routing and channel attribution without a long implementation.

Choose Cindy if…

You want AI replies on Instagram, Facebook and text, not only phone.
You want lead qualifying and routing included rather than spread across add-ons.
You want each sales call scored with better wording to try.

Choose ServiceTitan if…

You run a large crew and need dispatch, payroll and memberships in one system today.
Memberships and capacity-based scheduling drive your business.
You already run on it and want its AI Voice Agent inside that system.

Side by side

Feature comparison

FeatureCindyServiceTitan

AI voice receptionistYesAdd-onServiceTitan AI Voice Agent, billed per handled call

AI replies to texts, DMs and commentsYesAdd-onSMS agent add-on; DMs and comments not listed

Lead qualifyingYesNoNot listed on their site

Lead routingYesBest-fit routing coming soonAdd-onCall routing via Contact Center Pro

Online booking and team calendarsYesYesCapacity-based scheduling

Ad and lead-source attributionYesAdd-onMarketing Pro

Call recording and coachingYesAdd-onVia Pro products

Unified inboxYesPartialSocial DMs not listed

CRM, pipeline and workflowsYesYes

Reputation and review requestsPartialMonitoring preview, no review requestsAdd-on

Websites and landing pagesYesNoNot listed on their pricing page

Estimates, invoices and paymentsYesYes

Field-service dispatchingComing soonIn developmentYes

Price book and job costingYesYes

Payroll and membershipsNoYes

Based on public information checked 2026-10-09. Features change; check ServiceTitan's site for the latest. Logos belong to their owners.

Pricing

What it costs.

ServiceTitanNot listed on their site; per-technician quote, reported at about $245–$500 per tech a month

Pro products are extra, implementation is reported at $5,000–$35,000, and the AI Voice Agent is reported at $2.75 per handled call.

Source: ServiceTitan pricing · checked 2026-10-09

CindyOne price

Everything on this site in one plan. Pricing is announced at launch. Book a demo to see it first.

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Switching

Moving from ServiceTitan.

Keep ServiceTitan for dispatch

Run Cindy beside ServiceTitan: Cindy works the lead to a booking, ServiceTitan runs the job.

Give each channel a number

Every lead source gets its own phone number and booking link, so you see which ads book jobs.

Set qualifying and routing

Add your services, ZIP codes and salespeople, and Cindy hands each qualified lead to the right person.

Questions

Can Cindy replace ServiceTitan?

Not for full field operations yet. Cindy has a price book and job costing, field service dispatching is in development, and payroll and memberships aren't part of Cindy.

Does Cindy integrate with ServiceTitan?

A ServiceTitan integration isn't listed today, so the two run side by side. Book a demo to talk through your setup.

Does ServiceTitan publish prices?

No. Its pricing page asks you to request a quote per technician. Figures above come from owner reports and third-party reviews.

What does Cindy cost?

One price, announced at launch. Book a demo to see pricing.