CindyA physical therapy answering service
that books the first evaluation.
Cindy takes calls and messages, answers questions about your clinic, and books evaluations with the right therapist.
Example conversation · Stride Physical Therapy
Where jobs slip away.
Therapists are with patients
Your PTs are hands-on all day. A new caller who hits voicemail books with the clinic down the street.
Referrals call once
Someone with a referral calls the first clinic on the list. If nobody answers, you're off the list.
Evening callers get nothing
Working patients call after 6 PM to find a time. Your front desk went home at 5.
Five jobs, tuned for physical therapy.
Answers calls
Takes your line 24/7, answers questions about locations, hours and services, and shares your cash-pay rates.
Replies to messages
Replies to Facebook, Instagram and text leads in seconds and follows up if they go quiet.
Qualifies leads
Checks the service, location and timeline, and leaves unclear leads Unqualified with a note.
Routes leads
Sends sports leads to your sports PT and the rest to the therapist with the fewest open leads.
Books appointments
Books evaluations onto each location's calendar, including the evening slots patients ask for.
Each job has a switch
Turn any job off and it comes back to you. Nothing else changes.
See everything Cindy does →What a missed lead is worth.
Typical ranges. Use the calculator below with your own numbers.
January resets and fall sports
New Year fitness pushes and fall sports seasons bring waves of new patients. Cindy books evaluations into open slots so your therapists' schedules stay full.
Online booking
Each location's booking link lets patients pick a day and time for their evaluation.
Call coaching
Cindy scores how your front desk asks for the booking and suggests better wording.
What are unanswered leads
costing you?
Missed calls and unanswered messages. Cindy answers both.
Estimate only: leads a day × 365 × close rate × job value. Assumes Cindy wins back 80%.
Questions
Is Cindy HIPAA compliant?
Cindy is not HIPAA compliant yet. We're working toward HIPAA compliance and SOC 2 Type II. Until then, don't use Cindy to store or send protected health information like diagnoses, treatment details or insurance information.
What can a PT clinic use Cindy for?
Booking evaluations, questions about locations and hours, cash-pay pricing and marketing leads. Clinical details stay in your EMR.
Does it work with more than one location?
Yes. Each team or location gets its own calendar with its own hours, buffers and service areas.
Can patients reach a real person?
Yes. Cindy transfers the call when asked. If nobody answers, she takes a callback request.
How much does Cindy cost?
Pricing isn't public yet. Book a demo to see pricing.
