Cindy vs Smith.ai
More than the phone

Smith.ai answers calls with AI and human backup; Cindy answers calls too, then replies to texts and DMs, qualifies, routes and books the lead.

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At a glance

AI voice receptionistYesYes

AI replies to texts, DMs and commentsYesNo

Lead qualifyingYesYes

Lead routingYesPartial

Online booking and team calendarsYesPartial

Ad and lead-source attributionYesNo

Smith.ai suits businesses that want calls answered by AI with live North America-based receptionists behind it, billed per call. Cindy suits owners who want calls, texts and social messages handled in one place, with leads qualified, routed and traced to their ad channel.

Choose Cindy if…

Leads also arrive by text, Instagram and Facebook.
You want your own calendar, CRM and pipeline in the same place as calls.
You want to know which ad channel booked each job.

Choose Smith.ai if…

You want live human receptionists as backup on complex calls.
You only need phone answering and want to pay per call.
You want to start free at low call volume.

Side by side

Feature comparison

FeatureCindySmith.ai

AI voice receptionistYesYes

AI replies to texts, DMs and commentsYesNoNot listed on AI Receptionist plans

Lead qualifyingYesYesQualification on calls

Lead routingYesBest-fit routing coming soonPartialCall routing

Online booking and team calendarsYesPartialSmith.ai books into Calendly and other calendars

Ad and lead-source attributionYesNo

Call recording and coachingYesPartialRecording, transcripts and summaries; no rep coaching listed

Unified inboxYesNo

CRM, pipeline and workflowsYesNoSmith.ai connects to Clio, Zapier and others

Reputation and review requestsPartialMonitoring preview, no review requestsNo

Websites and landing pagesYesNo

Estimates, invoices and paymentsYesNo

Field-service dispatchingComing soonIn developmentNo

Live human receptionist backupNoYesCindy transfers callers to your own team

Based on public information checked 2026-10-09. Features change; check Smith.ai's site for the latest. Logos belong to their owners.

Pricing

What it costs.

Smith.aiFree (25 calls), Pro from $150/mo (75 calls), Enterprise from $500/mo (300 calls)

Calls past the plan run $2.10–$3.00 each depending on plan, billed month to month.

Source: Smith.ai pricing · checked 2026-10-09

CindyOne price

Everything on this site in one plan. Pricing is announced at launch. Book a demo to see it first.

Book a demo

Switching

Moving from Smith.ai.

Pick a voice and greeting

Choose one of four voices and write your greeting, and Cindy is ready to take calls.

Add your services

Add your services and estimates so Cindy can answer price questions and book the job.

Connect your channels

Each channel gets its own number and booking link, so texts and DMs land in the same inbox.

Questions

Does Cindy have human receptionists?

No. Cindy is AI only. When a caller asks for a person, she transfers to your team or takes a callback request.

Is every call recorded?

Yes. Cindy records every call with a transcript, and scores each finished sales call on five skills.

How does Smith.ai bill?

Per call. Plans include a set number of calls, and each extra call costs $2.10–$3.00 depending on plan.

What does Cindy cost?

One price, announced at launch. Book a demo to see pricing.

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Sources: smith.ai/pricing/ai-receptionist

Never let a lead wait.

Book a demo20 minutes · See Cindy answer a lead for your business

Cindy vs Smith.aiMore than the phone