CindyThe HVAC answering service
that books the repair.
Cindy takes your calls day and night, shares your diagnostic fee, and puts AC and furnace jobs on the right tech's calendar.
Example conversation · Rivera Heating & Air
Where jobs slip away.
Heat waves bury the phones
On the first 95-degree day, calls stack up faster than your dispatcher can pick up. The ones that ring out call the next company.
No-heat calls at 10 PM
A homeowner with a cold house rarely leaves a voicemail. By morning they've booked someone else.
Tune-up leads go stale
Facebook tune-up leads sit for hours before anyone replies. By then the homeowner has stopped looking.
Five jobs, tuned for HVAC.
Answers calls
Takes your line 24/7, asks about the system and symptoms, and shares your diagnostic fee when asked.
Replies to messages
Replies to Instagram, Facebook and text leads in seconds, then checks back if they go quiet.
Qualifies leads
Checks the service, ZIP code, timeline and whether the caller owns the home before marking a lead qualified.
Routes leads
Sends replacement leads to the comfort advisor with the fewest open leads, inside their working hours.
Books jobs
Books repairs and tune-ups onto the right crew's calendar, with drive-time buffers and a same-day cutoff.
Each job has a switch
Turn any job off and it comes back to you. Nothing else changes.
See everything Cindy does →What a missed lead is worth.
Typical ranges. Use the calculator below with your own numbers.
Two rushes a year
The first heat wave and the first cold snap bring weeks of calls at once. Cindy takes the overflow and books into open slots, so your dispatcher stays on the jobs already running.
Ad tracking
See whether Google LSA or Facebook booked more replacement jobs, with cost per lead by channel.
Estimates & payments
Send a replacement estimate, turn it into an invoice, and collect payment next to the lead.
What are unanswered leads
costing you?
Missed calls and unanswered messages. Cindy answers both.
Estimate only: leads a day × 365 × close rate × job value. Assumes Cindy wins back 80%.
Questions
Can Cindy tell callers what a repair costs?
She shares the estimates you set, like your diagnostic fee or tune-up price. She won't quote a number you haven't given her.
What happens with a no-heat call at night?
Cindy books the earliest open slot. If the caller asks for a person, she transfers to your on-call tech, or takes a callback request if nobody answers.
Can she tell homeowners from renters?
Yes. Set a rule that only the person who approves the work qualifies. Unclear leads stay Unqualified with a note for you.
Will she book outside my service area?
No. Cindy checks the caller's ZIP code against your service-area ZIPs before she books.
How much does Cindy cost?
Pricing isn't public yet. Book a demo to see pricing.
